Privacy Policy of Nezumi Pace
Nezumi Pace, located at 3-12-8 Higashi-Gotanda, Floor 7, Shinagawa-ku, Tokyo, 141-0022, Japan, is committed to protecting the privacy and security of the personal data of our users. This Privacy Policy describes how we collect, use, process, and disclose your information when you use our biometric tracking devices, real-time performance analytics software, personalized coaching algorithms, sports equipment design consultation services, and athlete rehabilitation support systems (collectively, "our services").
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Data You Provide: This includes information you voluntarily provide when registering for our services, setting up your usage profiles, using our devices, or communicating with us. Examples include your name, email address, physical address, date of birth, gender, and contact preferences. For certain advanced features, we may collect health-related data such as weight, height, and declared fitness levels.
- Biometric and Performance Data: Our devices are designed to collect advanced biometric and performance data related to your athletic activities. This may include heart rate, stride length, speed, distance covered, power output, sleep patterns, recovery metrics, and other physiological and kinematic data. This data is fundamental to our real-time analytics, coaching algorithms, and rehabilitation support.
- Usage Data: We automatically collect information on how our services are accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Location Data: With your consent, we may collect and process information about your location when you use our services. This could be used for tracking athletic routes or providing location-based insights.
- Information from Third-Party Integrations: If you choose to connect our services with third-party applications or devices, we may receive data from those services according to their privacy policies and your settings.
How We Use Your Information
Nezumi Pace uses the collected data for various purposes:
- To provide, operate, and maintain our services, including delivering personalized analytics and coaching.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our services when you choose to do so.
- To provide customer support and respond to your inquiries.
- To monitor the usage of our services and analyze trends to improve our offerings.
- To detect, prevent, and address technical issues or security vulnerabilities.
- To develop new products, services, features, and functionalities, including enhancing our algorithms and device capabilities.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
- For research and academic purposes, to advance sports science and technology, always using aggregated and anonymized data where possible.
Legal Basis for Processing Your Personal Data Under GDPR
We will only process your personal data where we have a lawful basis to do so.
- Performance of a Contract: The processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract (e.g., providing our biometric tracking and analytics services).
- Consent: We may process your data where you have given your explicit consent for specific purposes (e.g., for processing sensitive biometric data, particularly for health insights, or for marketing communications beyond our core service). You have the right to withdraw your consent at any time.
- Legitimate Interests: The processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, preventing fraud, ensuring network and information security, conducting research with anonymized data).
- Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject (e.g., maintaining business records, responding to legal requests).
Disclosure of Your Information
We may share your personal information in certain situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our services, perform service-related services, or assist us in analyzing how our services are used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If Nezumi Pace is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: Nezumi Pace may disclose your personal data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of Nezumi Pace; prevent or investigate possible wrongdoing in connection with the services; protect the personal safety of users of the services or the public; protect against legal liability.
- With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.
Security of Data
The security of your data is paramount to us. We implement a variety of security measures, including technical and organizational measures, to maintain the safety of your personal data when you place an order or access your personal information. These include encryption, access controls, and secure server environments. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights Under GDPR
Under certain circumstances, you have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Nezumi Pace relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details below.
Data Retention
Nezumi Pace will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, your data handling, or wish to exercise your data protection rights, please contact us:
- Nezumi Pace
- 3-12-8 Higashi-Gotanda, Floor 7,
- Shinagawa-ku, Tokyo,
- 141-0022 Japan